1. Provider and contact
The Realisio service is supplied by 811 GROUP s.r.o., Dunajská 39, 811 08 Bratislava, Slovak Republic, Company ID (IČO) 46070354 and Tax ID (DIČ) 2023224654 ("Realisio", "we", "us").
Email: info@realisio.sk. Complaints and formal notices may also be sent to the registered office above. These Terms form the agreement between us and the person or organisation using the service ("you").
2. Acceptance, age and authority
By creating an account, purchasing a plan or using the service, you agree to these Terms and the Privacy Policy. If you use Realisio for an organisation, you confirm that you have authority to bind it. You must be at least 18 years old and legally able to enter a contract.
If you do not agree, do not use the service. Mandatory consumer rights that cannot legally be limited remain unaffected. A consumer is a natural person acting outside their trade, business, occupation or profession.
3. The service
Realisio uses artificial intelligence to transform property photos and prompts into visualisations and, depending on the selected feature, images, videos or floor-plan related outputs. Available features, limits, processing times and supported formats may change as the service develops.
AI outputs are probabilistic and may be inaccurate, incomplete, visually inconsistent or similar to material generated for another user. You must review every output before publishing or relying on it. Realisio is a visualisation tool, not an architect, engineer, surveyor, valuer, legal adviser or guarantee of a property's actual or achievable condition.
4. Accounts and security
- Provide accurate, current information and keep it updated.
- Keep login credentials confidential, use reasonable security measures and do not share an individual account except through supported team features.
- Tell us promptly at info@realisio.sk if you suspect unauthorised access or misuse.
- You are responsible for activity under your account unless it results from our failure to apply legally required security.
5. Plans, subscriptions and credits
Paid access may be sold as a recurring subscription, one-off package or usage credits. The checkout page states the current price, currency, included credits or limits, billing interval and taxes before you order. Credits are a contractual right to use eligible service features; they are not money, electronic money or property, have no cash value and may not be transferred or resold unless we expressly allow it.
Credit consumption can vary by feature and will be shown in the product. Purchased credits expire 12 months after purchase. Subscription credits do not roll over and expire at the end of the billing period. We will not retroactively reduce credits already purchased, except to correct fraud, duplicate allocation or a manifest error.
6. Fees, taxes and payment
You authorise us and our payment provider to charge the selected payment method for the displayed amount. Prices are final; we are not a VAT payer, so no VAT is charged, and business customers are responsible for applicable taxes unless law requires us to collect them. Invoices are delivered electronically to the account email or made available in the account.
If payment fails, we may retry the charge, request another payment method, restrict paid features or suspend the account after reasonable notice. You must raise billing errors without undue delay. This does not shorten any mandatory consumer claim period.
7. Renewal, cancellation and price changes
A recurring subscription renews automatically for the billing period shown at checkout until cancelled. You can cancel through your account settings or by contacting info@realisio.sk. Cancellation stops future renewal and normally takes effect at the end of the paid period; access and unused subscription credits are forfeited at the end of the paid period.
We may change future subscription prices by giving at least 30 days' advance notice. The new price applies from the next renewal after the notice period. If you do not accept it, cancel before renewal. We do not change the price of a completed one-off purchase.
8. Consumer withdrawal and digital-service rights
If you are an EU consumer buying at a distance, you generally have 14 days to withdraw unless a statutory exception applies. If you expressly request immediate supply of digital content not supplied on a tangible medium and acknowledge that performance causes the withdrawal right to be lost, the right may end when supply begins. For a digital service, you may be required to pay a proportionate amount for service supplied before withdrawal where you expressly requested early performance. The checkout must capture the consent and acknowledgement required by law.
To withdraw, send an unambiguous statement to info@realisio.sk or 811 GROUP s.r.o., Dunajská 39, 811 08 Bratislava, Slovak Republic, identifying you and the order. Model withdrawal form: "To 811 GROUP s.r.o., Dunajská 39, 811 08 Bratislava / info@realisio.sk: I/We hereby withdraw from the contract for [service], ordered on [date]. Name, address, date and signature (only on paper)." We will make any legally required refund using the original payment method within the statutory period.
Consumers also have mandatory rights when a digital service or digital content is not supplied or does not conform. Nothing in these Terms excludes remedies, updates, refunds, price reductions or termination rights that applicable consumer law makes mandatory.
9. Trials and promotions
A trial or promotion may have additional eligibility, duration and usage rules shown when offered. Unless the offer clearly says otherwise, one trial is available per person or organisation. Before a trial converts to a paid subscription, the checkout must state the conversion date and price. You can cancel before conversion through the method stated in section 7.
10. Your content and permissions
You retain ownership of photographs, prompts and other material you upload ("User Content"). You grant us a worldwide, non-exclusive, limited licence to host, copy, transmit, modify and process User Content only as needed to provide, secure, support and improve the service in accordance with the Privacy Policy and your selected settings. We may use User Content to train and improve our AI models. The legal basis is our legitimate interest in improving the service; you can object at any time by emailing info@realisio.sk.
You confirm that you own User Content or have all necessary licences, permissions and lawful bases to upload and process it, including permission relating to a property, copyright, people, personal data, trademarks and confidential information. You are responsible for obtaining owner, tenant, photographer or other approvals needed for your intended publication.
11. Generated outputs
As between you and us, and to the extent permitted by law, we assign to you any rights we may have in outputs generated specifically for you after payment of applicable fees. This does not transfer rights in our software, models, templates, brand or third-party material and does not guarantee that an output is copyrightable, unique, registrable or free from third-party rights.
You are responsible for checking outputs and having appropriate rights for their use. Do not present an AI visualisation as a photograph of existing reality. Clearly and prominently label materially generated or altered property imagery wherever omission could mislead a buyer, tenant or other viewer, and follow platform, advertising, consumer-protection and AI-transparency rules.
12. Acceptable use
- Do not break the law, infringe intellectual-property, privacy, publicity or contractual rights, or process data without a valid legal basis.
- Do not upload intimate, exploitative, violent or illegal content; sexual content involving minors; identity documents; malware; or content intended to harass, discriminate or facilitate crime.
- Do not impersonate a person, falsify evidence, conceal material property facts, create deceptive listings, or use an output to misrepresent an existing condition or approval.
- Do not reverse engineer, scrape, overload, bypass limits or security, probe vulnerabilities, automate access except through an authorised API, resell access, or use the service or outputs to build or train a competing model without written permission.
- Do not remove provenance, watermark or AI-disclosure information that the service or law requires.
13. Our intellectual property
We and our licensors own the service, software, models, interface, documentation, branding and all related intellectual-property rights. Subject to these Terms and payment, we grant you a limited, revocable, non-exclusive, non-transferable right to use the service during the applicable plan for your internal or client-facing property-visualisation work.
If you provide feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly without permission.
14. Third-party services
The service may rely on or link to third-party payment, cloud, AI or integration services. Their own terms may apply to your direct use. We remain responsible where applicable law makes us responsible for our suppliers, but we do not control unrelated third-party websites or services you choose to use.
15. Availability, maintenance and changes
We aim to provide a reliable service but do not promise uninterrupted availability unless a separate signed service-level agreement says otherwise. We may perform maintenance, respond to security incidents, introduce limits or modify features. We will give reasonable advance notice of a material adverse change where practicable and where law or the contract requires it.
For consumers, we will supply legally required updates and may modify an ongoing digital service only where the contract permits it, there is a valid reason, no additional cost is imposed, and legally required information and termination options are provided.
16. Confidentiality and data protection
Each party must protect the other's non-public confidential information using reasonable care and use it only for the agreement. This does not apply to information already lawfully known, public without breach, independently developed or lawfully received from another source. Disclosure may be made where required by law after notice where legally permitted.
Our Privacy Policy explains controller processing. If we process personal data on behalf of a business customer, the parties will enter the required data processing agreement before such processing. Do not upload regulated data until the appropriate agreement and service safeguards are in place.
17. Suspension and termination
You may stop using the service at any time and may request account deletion, subject to billing, retention and legal obligations. We may suspend or terminate access where you materially breach these Terms, payment remains overdue, use creates security or legal risk, or law requires it. Except for urgent risk or serious abuse, we will give reasonable notice and an opportunity to remedy a remediable breach.
On termination, your right to use the service ends. Sections that by nature should survive—including payment, intellectual property, confidentiality, disclaimers, liability and disputes—continue. Refunds and access to prepaid value follow mandatory law and the rules disclosed at purchase; business refunds are otherwise not provided for the current billing period.
18. Data export, deletion and switching
During an active account, you can export available outputs through in-app download or on request by email. After cancellation or termination, data remains available for export for 30 days before deletion, unless immediate deletion is requested or law requires retention. Backup copies are removed on the schedule in the Privacy Policy.
Where EU data-processing service switching rules apply, we will provide the contractual information, assistance, continuity and export needed by law. The destination, exportable categories, formats, transfer process, transition period, security measures and any permitted charges are set out in a switching and data-export description we provide on request.
19. Warranties and disclaimers
We will provide the service with reasonable skill and care and in conformity with mandatory consumer law. Otherwise, to the maximum extent permitted by law, the service and AI outputs are provided as available and we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.
We do not warrant that an output is factually accurate, technically feasible, compliant with building rules, unique or suitable as evidence. You must not rely on it instead of a qualified professional inspection or advice. These exclusions do not apply where prohibited by law.
20. Liability
Nothing limits liability that cannot legally be limited, including liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, fraud, or mandatory consumer remedies.
For business users only, neither party is liable for indirect or consequential loss, lost profit, revenue, goodwill, opportunity or data, except where such exclusion is prohibited. Our total aggregate liability arising from the service during any 12-month period is limited to the fees paid or payable for the service in the preceding 12 months. This business cap does not apply to the non-excludable liabilities above. Consumer liability is governed by mandatory law and is not reduced by the business-only cap.
21. Business-user indemnity
If you use the service in business, you will defend and indemnify us against third-party claims and reasonable costs arising from unlawful User Content, your lack of required rights or permissions, or your material breach of section 12. This does not apply to the extent a claim was caused by us, and it does not apply to consumers acting outside business.
22. Governing law and disputes
These Terms are governed by Slovak law, without prejudice to mandatory protections of the country where an EU consumer habitually resides. Courts of the Slovak Republic have jurisdiction for business disputes, unless the parties agree otherwise. Consumers may use the courts available under mandatory law.
First send a complaint to info@realisio.sk or 811 GROUP s.r.o., Dunajská 39, 811 08 Bratislava, Slovak Republic. We will acknowledge and handle it within the time required by Slovak law. If a Slovak consumer is dissatisfied with our response or we do not respond within the required period, the consumer may seek alternative dispute resolution from the competent ADR entity, including the Slovak Trade Inspection where competent. The former EU Online Dispute Resolution platform was discontinued in 2025 and is intentionally not referenced here.
23. General terms
You may not assign the agreement without our consent, except where mandatory law allows it. We may assign it as part of a merger, reorganisation or sale provided consumer rights are not reduced. Failure to enforce a term is not a waiver. If a term is unenforceable, the remainder stays effective and the term is limited only as necessary. These Terms, the order details, Privacy Policy and any signed data-processing or service-level agreement form the entire agreement; a signed negotiated agreement prevails over conflicting standard Terms.
24. Changes to these Terms
We may update these Terms for legal, security, product or business reasons. For an ongoing paid service, we will give reasonable advance notice of a material adverse change. The notice will state when the change takes effect and any right to cancel. Changes do not retroactively alter a completed one-off order unless required by law or agreed with you.